Terms of service

Last Updated: May 2026

1. Overview

This website is operated by Otakuversus ("Otakuversus", "we", "our", or "us"). By accessing our website, purchasing products, or using any services offered through the Site, you agree to be bound by these Terms of Service.

If you do not agree to these Terms, you must not access or use the Site.

Our online store is hosted by Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services.

2. Eligibility

By using this Site, you represent that:

You are at least 18 years of age, or the age of majority in your jurisdiction.
You have the legal capacity to enter into binding agreements.
All information you provide is accurate and current.

3. Products and Services

We reserve the right to modify, discontinue, refuse, or limit the sale of any product at any time.

Products may be available in limited quantities and may not be restocked once sold out.

We make reasonable efforts to accurately display product colours, artwork, and descriptions. However, actual products may vary slightly due to manufacturing processes, screen settings, material differences, and production changes.

4. Preorders

Certain products may be sold as preorders.

By placing a preorder, you acknowledge and agree that:

Production has not necessarily begun at the time of purchase.
Estimated delivery dates are estimates only.
Manufacturing, freight, customs, and fulfilment delays may occur.
We are not liable for delays outside of our reasonable control.

We will make reasonable efforts to keep customers informed regarding significant delays.

5. Pricing and Availability

Prices are subject to change without notice.

We reserve the right to cancel orders resulting from pricing errors, inventory errors, technical issues, or suspected fraud.

If an order is cancelled after payment has been received, a refund will be issued using the original payment method.

6. Shipping and Customs

Shipping times displayed on the Site are estimates only.

We are not responsible for delays caused by:

Customs inspections
Postal disruptions
Carrier delays
Weather events
Industrial action
Force majeure events

Customers are responsible for any customs duties, import taxes, VAT, handling fees, or other charges imposed by their local authorities.

Failure to pay customs charges may result in the package being returned, abandoned, or destroyed by the carrier or customs authority.

7. Returns and Refunds

Returns, refunds, and exchanges are governed by our Refund Policy.

Nothing in these Terms affects any statutory consumer rights available under applicable law.

8. Intellectual Property

All artwork, illustrations, logos, characters, designs, graphics, videos, written content, trademarks, and other materials displayed on the Site remain the property of Otakuversus or its licensors.

No content may be copied, reproduced, modified, distributed, sold, or used without prior written permission.

9. User Conduct

You agree not to:

Use the Site for unlawful purposes.
Interfere with the operation of the Site.
Attempt unauthorized access to systems or accounts.
Upload malware, viruses, or malicious code.
Use automated tools to scrape, harvest, or collect information from the Site.
Infringe upon intellectual property rights.

We reserve the right to suspend or terminate access for violations of these Terms.

10. Chargebacks and Fraud

We reserve the right to investigate suspicious orders and payment activity.

Customers who initiate fraudulent chargebacks may have future purchases refused and may be reported to payment processors, fraud prevention services, or legal authorities where appropriate.

11. Third-Party Services

The Site may contain links to third-party websites, products, or services.

We are not responsible for the content, practices, or availability of third-party websites.

Your use of third-party services is governed by their own terms and policies.

12. Disclaimer of Warranties

The Site and all products and services are provided on an "as is" and "as available" basis.

To the fullest extent permitted by law, we disclaim all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

13. Limitation of Liability

To the maximum extent permitted by law, Otakuversus shall not be liable for:

Indirect damages
Incidental damages
Consequential damages
Lost profits
Lost revenue
Lost data
Business interruption

Our total liability arising from any claim relating to a product or service shall not exceed the amount paid by the customer for the relevant order.

Nothing in these Terms excludes liability that cannot be excluded under applicable law.

14. Indemnification

You agree to indemnify and hold harmless Otakuversus, its owners, employees, contractors, affiliates, and service providers from any claims, damages, liabilities, costs, or expenses arising from your violation of these Terms or applicable law.