privacy policy

Otakuversus ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from otakuvs.com (the "Site").

By using the Site, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

Information You Provide

When you place an order, attempt to place an order, subscribe to our newsletter, contact us, or otherwise interact with the Site, we may collect:

Name

Billing address

Shipping address

Email address

Phone number

Payment information (processed securely through our payment providers)

Order history

Any information you voluntarily provide to us

Information Collected Automatically

When you visit the Site, we may automatically collect certain information about your device and usage, including:

IP address

Browser type and version

Device information

Time zone

Referral source

Pages viewed

Products viewed

Date and time of visits

Interactions with the Site

This information may be collected through cookies, pixels, web beacons, log files, analytics services, and similar technologies.

How We Use Your Information

We use your information to:

Process and fulfil orders

Provide customer support

Communicate with you regarding purchases, updates, and enquiries

Prevent fraud and unauthorized transactions

Improve our products, services, and website experience

Analyze website performance and customer behaviour

Send marketing communications where permitted by law or where you have consented

Comply with legal obligations

Cookies and Tracking Technologies

We use cookies and similar technologies to operate the Site, improve functionality, analyze traffic, and support marketing activities.

You may control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Site.

Sharing Your Information

We only share personal information when necessary to operate our business and provide our services.

We may share information with:

Shopify, which powers our online store

Payment processors

Shipping and fulfilment providers

Analytics providers, such as Google Analytics

Marketing and advertising partners

Professional advisers, legal authorities, or regulatory bodies when required by law

We do not sell your personal information.

Shopify

Our store is hosted by Shopify Inc. Shopify processes personal information on our behalf to facilitate e-commerce services, payment processing, and store functionality.

For more information, please review Shopify's Privacy Policy:
https://www.shopify.com/legal/privacy

Analytics

We may use Google Analytics and similar services to understand how visitors use our Site and to improve performance and user experience.

You can learn more about how Google uses your information at:
https://policies.google.com/privacy

You may opt out of Google Analytics by visiting:
https://tools.google.com/dlpage/gaoptout

Marketing and Advertising

We may use your information to provide advertisements, promotions, and product recommendations that may be relevant to you.

You can manage advertising preferences through applicable advertising platforms and browser settings.

Data Retention

We retain personal information only for as long as necessary to:

Fulfil orders

Comply with legal obligations

Resolve disputes

Enforce our agreements

Maintain business records

When information is no longer required, it will be securely deleted or anonymized where appropriate.

Your Rights

Depending on your location, including under UK GDPR and EU GDPR, you may have the right to:

Access your personal information

Correct inaccurate information

Request deletion of your information

Restrict or object to processing

Withdraw consent where processing is based on consent

Request a copy of your personal information

Lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us using the details below.

International Transfers

Your information may be transferred to and processed in countries outside your country of residence, including the United States, Canada, and other jurisdictions where our service providers operate.

Where required by law, we take appropriate safeguards to protect transferred personal information.